How do I exchange my bike?
To exchange your bike, login to your Bike Club account and select the exchange option found on the main menu.
You can select the bike you want to switch to, choose a day for the exchange, and arrange for your current bike to be collected.
When can I exchange?
You can exchange any time throughout your membership. Exchanges are free after you have had your bike or scooter for 18 months, prior to 18 months there is an exchange fee of £19.99 per bike; this includes both the delivery and collection.
Can I switch down a size?
Yes! Our website will allow you to switch between any of the bikes we offer. There is no obligation to simply switch up a size: for example, you can swap to a smaller bike if your current one is too big, or decide to send back your hybrid bike to take up a mountain bike.
How do I prepare my bike for collection?
Our couriers will unpack your new bike and re-pack your old bike into the box. We ask that you prepare the current bike for collection by:
- Making sure it is generally clean and dry
- Removing the pedals
- Loosening the handlebars so they are turned in-line with the frame.
- Please note: Our couriers may refuse to collect your bike if it is not ready for them
What will happen to my monthly payments?
As soon as we receive back your old bike, the direct debit subscription for that bike will be cancelled. A new subscription will be scheduled to start one month after your exchange date for the new bike you received.
You will be notified by email of the changes made to your direct debit.
What happens to my old bike after I return it?
The bike you send back will be thoroughly serviced and refurbished, before being sent to another loving family.